CUSTOMIZATIONS
We are pleased to offer customizations to some existing designs. Customizations include changes to the length, bead size or color, or metals in a design. To find out whether a specific design can be customized, please contact us with the style name and the type of item (necklace, bracelet, or earrings) as well as the type of change you'd like to have. We'll reply, and, if the customization you desire is possible, we'll provide an estimate for any extra charges, such as for upgrading from plated base metal to precious metal. Please note that customized orders are nonrefundable.
CUSTOM PIECES
We're thrilled to offer custom orders as well! Custom work begins with your idea for a piece. We'll schedule an initial interview, and if we find that the project is a good fit, we'll send you an estimate and a contract. Once the contract is signed, we'll invoice you for half the amount of the estimate. And when we receive your payment, we enjoy the process of creating something just for you.
Clear communication with clients is important to us and crucial for custom work. We'll be in touch with you during the design process, and the estimate covers three rounds of revisions to the piece so that we can make adjustments as needed.
Please be aware that if you request more than three rounds of revisions to the design, or if your order needs to be expedited, additional fees may apply. And please note that payments for custom orders are nonrefundable.
To enquire about a custom order, please contact us with a brief description of what you have in mind, and we'll be in touch with you about the next step in the process.